FAQ

1. What is CrowdSurf?
   CrowdSurf is an awesome community of transcribers that create high quality video captions so that deaf, hard of hearing, and second language viewers can enjoy online media.
2. Where do my transcripts go?
   Every transcription task is called a HIT (Human Intelligence Task). Each HIT is a 15-35 second video file that requires a verbatim transcript. Once submitted, your transcript is reviewed and compiled with other HITs to make full-length videos. Later that day, your HIT could be part of a featured news broadcast, a university chemistry lecture, or become the next big hit on YouTube!
3. How do I get paid?
   All of your payments will come through Gradible, and are different than CrowdSurf’s normal pay rates. Please ignore any bonus announcements, or pay rates displayed on HITs. Your payment will be based on the volume and accuracy of your work. The more you work, and the higher your Quality Control score, the more you make! Please direct all payment questions to Gradible.
4. How do I continue working with CrowdSurf?
   CrowdSurf maintains strict quality standards to provide accurate captions for deaf and hard of hearing viewers. After you submit your verbatim transcript, it is graded and assigned a Quality Control (QC) score. Based on that QC score, your Qualification Standing will change. Your Qualification Standing will start at 980, and if too many of your HITs are scored as “poor”, you will lose access to CrowdSurf HITs. You must maintain a 3.5 avg QC score and a 900 Qualification Standing.
   Here’s a breakdown of CrowdSurf Scoring:
   

   Quality Level	QC Score	Qualification Standing Change	Approval Status
   Fraud	1	-40	Rejected
   Poor	2	-20	Approved
   Fair	3	0 – no change	Approved
   Perfect	4	+20	Approved

5. How can I be a successful CrowdSurf Transcriptionist?
   #1 Follow the General Guidelines and Glossary.
   #2 Use the on-screen formatting and spelling to guide your transcript.
   #3 Use your Work History Dashboard for immediate feedback on your HITs.

Resources

1. The CrowdSurf “Getting Started” Guide
   Everything you need to know about logging in and working your first task!
2. The CrowdSurf Transcription Tutorial
   Watch a video tutorial about the CrowdSurf Transcription tool!
3. The CrowdSurf General Guidelines and Sample Transcripts
   Learn how to apply CrowdSurf Style so you get “perfect” scores every time!
4. The CrowdSurf Tech Support Guide
   Please include your worker ID in messages to the Support Team, click Support on the left to access live chat!
5. The CrowdSurf Scoring System
   Stay on top of your CrowdSurf stats and earn more towards your student loans!